Terms and Conditions



Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services listed on myaeon.com.my (“Website”). By accessing our Website and/or ordering any Goods or Services from the Website, you agree that you have read and understood the Terms and Conditions and that you have accepted and agreed to be bound by them.
We reserve the right to modify or update our Terms and Conditions at any time without prior notice.
Any breach or violation by you of any of our Terms and Conditions will result in the immediate termination of provision of services to you without further reference to you.

1. Account

Registration of Account

1.1 By registering an account on our Website and placing an order, you represent and warrant that:

a) all the information provided to us are accurate, correct and complete; and

b) you are eighteen (18) years old and above; and

c) the credit or debit card details that you provide for the payment of any orders are for your own credit or debit card and that you have sufficient funds to make the payment.

1.2 In the event the information given to us shall differ at any time after registering your account, you shall immediately inform us of the changes and/or update the details in your account.

1.3 You shall at all times be responsible to keep your details including password safe and secure. You shall not share any of your personal information to a third party.

1.4 Only one (1) account may be registered to one (1) phone number at a time. Additional accounts may be allowed at our discretion. Furthermore, the number of devices you may use to log into your account may also be subject to limitations. Suspension / Termination of Account

1.5 We have the absolute discretion and right to refuse registration of any account and to terminate the registration of any account without assigning any reason whatsoever.

1.6 We consider the following actions as wrongful use of an account on our Website, including but not limited to:

i. Usage of account for any illegal activities in accordance to the laws of Malaysia;

ii. Usage of account for commercial or non-domestic purposes;

iii. Usage of multiple accounts for purchases related to promotions on the Website; and/or

iv. Creation of account on behalf of another person or entity without their authorization.

1.7 In the event that: (i) we detect multiple accounts are being linked to one (1) phone number without our approval; (ii) wrongful use of accounts as detailed in Clause 1.6; (iii) payment methods that we deem suspicious; (iv) multiple instances of payment failure; or (v) any of the information given is incomplete, invalid, false or wrongful, (vi) any breach of the Terms and Conditions herein contained, then in any of the cases mentioned above, without prejudice to any other rights and remedies available to us under law, we shall reserve the right to:

i. Cancel any of your current or future order;

ii. Immediately terminate your access to our Website without further reference to you;

iii. Suspend your account and/or payment accounts indefinitely; and

iv. Immediately cease all further communication with you.

2 Order

2.1 Before placing an Order on the Website, you are required to insert the postcode of your desired delivery location and the Website will be diverted to the nearest AEON store available.

2.2 We reserve the right to cancel your order and/or deny you access to our services should there be any occurrence of the incidents as detailed in Clause 1.7. You fully agree and understand that your remedy as a customer in the event of any cancellation of your order is the refund of the amount paid by you in respect of such cancelled transaction. We shall not be responsible for additional compensation and you shall have no right to insist on the completion of your Order and/or delivery of the Order.

Goods for Own Use

2.3 The Goods delivered are for your own use and not for resale. You warrant that you are not acting as an agent or on behalf of a third party. Unless there is a separate arrangement as evidenced by a written agreement between you and us, our Services as displayed on our Website shall be used for non-commercial and domestic use only. We reserve the right to refuse and/or cancel any order from businesses or that we consider are for commercial or other non-domestic purposes.

Age-restricted item

2.4 You must be at least twenty-one (21) years old when placing an order for the restricted items listed below:

(a) Alcoholic Beverage (strictly applicable for Non-Muslims only); and/or

(b) Cigarette;

and we reserve the right to request you to present any supporting documents such as an identity card for verification purpose upon placing an order and/or delivery of the aforesaid items. We shall at our sole discretion decide not to hand over the items to you if you fail to provide the supporting documents upon our request.

2.5 We reserve the right to set limits for the quantity of items that you may order at any time. If the quantities of your order exceed the limits set by us, we reserve the right to amend or cancel your order. We will endeavour to inform you in advance in the event we are unable to deliver your order due to these limits.

3 Mode of Payment

3.1 Full payment must be made for all goods prior to the delivery. Payment shall be made by: (i) online payment via credit or debit card

4 Payment by credit / debit cards

4.1 To ensure that your online shopping experience is secure, your debit/credit card details will be encrypted to reduce the possibilities of third parties reading them as they are sent over the Internet. However, we do not represent nor warrant that your debit/credit card detail will not be misappropriated. Your credit card issuer may also conduct security checks to confirm that it is you placing the order.

4.2 We do not provide physical receipts for your order. Upon completion of your order, a digital order confirmation and payment receipt (after payment made) will be sent to the email address provided by you. If you require an official tax invoice, you may contact to our customer service.

5 Delivery

Delivery Area

5.1 Delivery services are currently available in selected areas with specific stores available.

5.2 Goods will be sent only to the address provided by you in the ‘Delivery Address’ section of the “Check Out” page. You are not allowed to change delivery address after the order is confirmed. Any inaccuracies and/or discrepancies in the delivery address may result in your order being cancelled.

5.3 We shall reserve our rights to inform you earlier and to cancel your order if we are unable to deliver your order to your location.

Delivery Time

5.4 There is a limited slot available in each delivery period. Delivery periods selected at the time of ordering are approximate and indicative only and may vary. Such unavailability of delivery periods will be indicated by the Website. We shall not guarantee that you will be able to choose the delivery period you desire.

5.5 The delivery period shall be agreed upon your placement of Order. The delivery time is based on the respective opening hours of the Premises by the Participating Retailers

5.6 Delivery may not be available or delayed during rain or severe weather condition.

Delivery Charges

5.7 The delivery charges for each timeframe will be charge RM 10 per delivery with goods not exceeding within 30km radius.

Risk of Goods

5.8 All risk in the goods shall pass to you upon acceptance of delivery of the goods.

5.9 At the time of delivery of goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such goods.

5.10 We or our rider shall not be held liable for any loss, damage, cost or expense incurred to such goods or premises for:

i. your failure to provide adequate access or arrangements for delivery;

ii. your request to complete the delivery procedure due to your absence whereby leaving the goods at your doorsteps, lobby, guardhouse or designated recipient; and

iii. your request to deliver the goods to the delivery address.

5.11 Your goods will be delivered to the delivery address provided by you at the “Check Out” page of our Website. We always reserve the rights to deliver your order to the main entrance of your delivery address only (such as the lobby of your apartment or condominium).

5.12 With your express consent, you may request our rider to deliver your goods to the particular floor of your delivery address or into your kitchen or living space at your own risk.

5.13 Upon your acceptance of the goods, you may exchange and/or refund the goods subject to our AEON Online Exchange and/or Refund Policy.


5.14 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, we shall not be held liable for any losses you may suffer if a third party unauthorizedly accesses any data you provide when accessing or placing an order on the Website.

5.15 We shall not be held liable to you for any losses (monetary or otherwise), liabilities, costs, damages, charges or expenses arising out of the actions or consequences stated in Clause 1.6.

5.16 We shall not be liable for any losses or damages suffered by you as a result of using the product.

6 Personal Data

6.1 Where we have requested information (such as your name, telephone number, address, email address and other information as required) from you for registration of your account or payment of your order to ensure delivery of goods and services, you agree to provide accurate and complete information.

6.2 You agree and authorize us to collect, use, store or otherwise process your personal information for the purpose stated in Clause 6.1, verifying your credit or debit card, investigate complaints and suspected suspicious transaction, and/or improve service usage and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to receive offers and promotions from us or selected third parties or our affiliates from time to time where we believe that the services offered by us or such third parties may be of interest to you or where this is required by law or in order to provide the delivery of goods or Service to you. More information can be found in our Privacy Policy.

7 Complaints

We take all complaints very seriously and aim at responding to your complaints as soon as possible. All complaints should be addressed to feedback@aeonretail.com.my or call 1-300-80-AEON (2366).

8 Currency

All prices are in Malaysian Ringgit (MYR); Applicable taxes are included where indicated.